Refund Policy
Refund Policy
Effective date: 07/28/2026. This policy applies to all orders placed on or after this date. Orders placed before this date are handled under the policy in force at the time of purchase.
Cancellation Policy
We accept order cancellations prior to the product being shipped. If an order is canceled before shipment, a refund will be issued minus a processing fee. The processing fee varies depending on the order size and payment processing costs, and typically amounts to approximately $2.
Returns (Only in Eligible Cases and Within 30 Days)
We accept returns on products if they arrive damaged or defective. Customers have the right to apply for a return within 30 days after delivery. To be eligible for a return, the item must be damaged or faulty upon receipt, and it must be in its original packaging. We do not accept returns if you simply change your mind, provided that the product is in good condition. We do not accept any returns or issue any refunds for any reason after 30 days from the delivery date — including cases of defects, damage, dissatisfaction, or any other reason.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. The customer is responsible for the shipping costs of any return. No restocking fee will be charged for returned products.
Failed Delivery Due to Incorrect Address
If an order is returned to us because of an incorrect or incomplete shipping address provided by the customer, refund eligibility is governed by our Shipping Information policy. In summary: on a first occurrence, a partial refund is available with a flat $25 (shipping, handling, and restocking) deducted from the order total; after a second incorrect address, no refund is offered and only reshipment (with a $10 upfront fee) is available. Please see the Failed Delivery section of our Shipping Information policy for full details.
Refunds (Only in Eligible Cases and Within 30 Days)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. You can keep bonuses, even if you decide to return the product.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at info@mycushly.com