Shipping Information

Shipping Information

Effective date: 07/28/2026. This policy applies to all orders placed on or after this date. Orders placed before this date are handled under the policy in force at the time of purchase.

How long does delivery take?

Orders placed in United States and Canada:

Standard Shipping: 8–11 days (FREE)
Priority Shipping: 5–9 days ($2.99 USD / $3.99 CAD)

Orders placed in Australia:

Standard Shipping: 8–10 days (FREE)
Priority Shipping: 6–8 days ($4.99 AUD)

Orders placed in United Kingdom:

Standard Shipping: 7–8 days (FREE)
Priority Shipping: 5–6 days (£2.99 GBP)

Note: Please understand that these delivery times are estimates. Some orders may be faster or slower depending on the location of the recipient and the fulfillment center used.

None of our deliveries are subject to import charges, regardless of your country.

How long does order processing take?

We want your order to reach your door as quickly as possible! All orders are processed and prepared for shipping within 48 hours after the order is received. Most packages are shipped the same business day when ordered before 2PM.

Please note that we do not ship on weekends.

Where can I find my tracking number?

When your items are shipped out, you will receive an automatic notification via email providing you with a tracking number.

If you need more detailed information, please shoot us an email at info@mycushly.com and we'll help you out!

Delivery

Depending on your area, most orders will be delivered by your local post service, so the package will be in your regular mail. If you are not home when a delivery is made, a notice card may be left by the postal service to advise on how and where your parcel can be collected.

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

Failed Delivery (Incorrect or Incomplete Address)

It is the customer's responsibility to provide a correct and complete shipping address at checkout. We are not liable for failed or delayed delivery caused by an address error on the customer's part.

If a package cannot be delivered due to causes ascribable to the customer — including a wrong or incomplete shipping address, an absent receiver, or refusal to collect the package — the package will be returned to us (Cushly). When this happens, the following applies:

First occurrence. We will contact you (or you may contact us) to confirm a corrected address. To have your order reshipped, a flat reship fee of $10 applies and must be paid upfront. Once payment is received, we will resend your order to the corrected address.

If you prefer a refund instead of a reshipment, you are eligible only for a partial refund: a flat $25 covering shipping, handling, and restocking is deducted from your order total, and the remainder is refunded.

You have 5 calendar days from the date we contact you to pay the reship fee. If we do not receive payment within that window and you have not requested a reshipment, we will process a partial refund by default — your payment minus the flat $25 fee — and the order will be considered closed.

Second occurrence. If a package is returned a second time due to an incorrect address provided by the customer, the flat $10 reship fee still applies (paid upfront) and your order can be reshipped as many times as needed. However, providing an incorrect address a second time is no longer treated as an accidental mistake, and no refund of any kind will be offered from this point onward. Your only remaining option is reshipment with the upfront fee paid.

These terms apply only to failed deliveries caused by the customer. They do not apply to packages lost, damaged, or misdelivered due to carrier error, which are handled separately.

Items Not Received But Tracking Shows Delivered

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address. If you have not received your item and it says delivered, please contact us at info@mycushly.com and we will do our best to investigate.